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WARRANTY

BeaverCraft Warranty terms and conditions

WARRANTY

Wood Carving Tools


BeaverCraft Company guarantees that: 
Each tool is tested and undergoes strict quality control. Our tools are professionally-sharpened and come razor-sharp ready to use right out of the box. Every instrument has a sturdy construction, and its blade is securely glued and firmly attached to the handle. The tool blade is made of hardenable carbon steel and hardened to 56+ HRC. Our tools will not break if appropriately used (only for wood carving jobs).
The warranty does not cover the following cases: 
Normal wear and tear of the product. Each customer should independently maintain the sharpness of the purchased tool. Loss of sharpness during operation is not a reason for the repair or replacement. Misuse or abuse. BeaverCraft tools are designed for hand carving only. Lack of maintenance and cleaning (learn about tool care). Defects resulting from incorrect tool storage are not reasons for replacement. Self-repair, modification, disassembly, and other human behavior that causes damage. Tool loss.
Return/Replacement Policy
Please contact our customer service team if any BeaverCraft tool has failed due to manufacturing defects or doesn't match the listing description. Let us know what happened; attach a picture of the instrument that clearly shows the problem, and describe how you used the tool. We also require further information, such as your contact details which include the following: your name, phone number, address, and email address that you can send to returns@beavercrafttools.com. We will replace the tool with a new one at our own expense and pay all the shipping costs.
Awareness Statement 
The ten years guarantee applies only to wood carving tools from BeaverCraft. Always pay extreme attention when unpacking, using, or sharpening any of our tools. BeaverCraft tools are not designed as weapons and should never be used as such. Injuries occurring during the careless use or improper maintenance of BeaverCraft tools are a risk that our customers are aware of. You should never forget safety precautions and follow the correct procedure for using wood carving tools. Children should not use BeaverCraft tools without adult supervision.
An item purchased from a retailer
Please get in touch with your dealer if you bought the BeaverCraft wood carving tool that needs a replacement from a retailer (also applies to purchases on Amazon, Etsy, Ebay). Tell your dealer what happened, and describe how you used the knife. Email your name, address, telephone number, and e-mail address to your local dealer. Don’t forget to attach a picture of the blade.

Bushcraft Tools


Return/Replacement Policy
Please contact our customer service team if any BeaverCraft tool has failed due to manufacturing defects or doesn't match the listing description. Let us know what happened; attach a picture of the instrument that clearly shows the problem, and describe how you used the tool. We also require further information, such as your contact details which include the following: your name, phone number, address, and email address that you can send to returns@beavercrafttools.com. We will replace the tool with a new one at our own expense and pay all the shipping costs.
An item purchased from a retailer
Please get in touch with your dealer if you bought the BeaverCraft wood carving tool that needs a replacement from a retailer (also applies to purchases on Amazon, Etsy, Ebay). Tell your dealer what happened, and describe how you used the knife. Email your name, address, telephone number, and e-mail address to your local dealer. Don’t forget to attach a picture of the blade.
1-Year Warranty (from the Date of Purchase)
We stand behind the quality and reliability of every bushcraft knife we make.
What our warranty covers:
  • Cracks or chips in the blade caused by manufacturing defects.
  • Heat treatment issues (such as excessive brittleness or improper hardening).
  • Assembly or structural defects in the knife.
  • Handle material that cracks or delaminates under normal use.
What’s not covered:
  • Coating wear. Blade and handle coatings may wear down over time — this is normal and not considered a defect.
  • Corrosion or rust caused by improper care or storing the knife in a damp environment.
  • Lost or stolen knives, including those lost due to natural disasters or other unforeseen events.
  • Damage caused by misuse, including scratches, chips, or other mechanical damage.
  • Normal wear of the cutting edge — that’s part of regular knife use.
  • Any modifications or alterations made to the knife by the user.
Important:
BeaverCraft knives are not designed to be used as hammers, chisels, crowbars, or screwdrivers. Misuse will void the warranty.
Return & Replacement Policy
If any BeaverCraft tool fails due to a manufacturing defect or doesn’t match the product description, please contact our customer support team.
To help us process your request quickly, include:
  • A clear photo showing the issue with the tool.
  • A short description of how the tool was used.
  • Your contact information: full name, phone number, shipping address, and email.
Please send this information to returns@beavercrafttools.com or submit the form. We’ll replace the tool free of charge and cover all shipping costs.
If You Purchased from a Retailer:
If you bought your BeaverCraft tool through a retailer (including Amazon, Etsy, or eBay), please reach out directly to that seller for assistance.

Be sure to:
  • Describe what happened and how the knife was used.
  • Include a photo clearly showing the issue.
  • Provide your full name, address, phone number, and email.
Your local dealer will handle the replacement process.